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Food Acquisition Coordinator

Job Description

Purpose of Position

The Food Acquisition Coordinator is directly responsible for the sourcing and procurement of donated and purchased food to support the mission of the Food Bank of Iowa. This includes the development and retention of food donations through local and national sources, as well as conducting all wholesale food purchasing, and managing the USDA commodity food program (TEFAP). Some travel is required.

Essential Duties & Responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

  • Develop and implement a strategic plan to secure food donations from manufacturers, wholesalers and retailers.
  • Troubleshoot problems preventing or limiting donor’s participation and responds to special needs/requirements of donors.
  • Create and maintain food donor recognition program.
  • Research, select, bid and purchase products for inventory, program needs and special projects.
  • Manage food purchase budget to complement donated inventory and TEFAP.
  • Collaborate with Warehouse Manager (or designee) to respond to donor calls and donation offerings in a prompt, effective and efficient manner.
  • Monitor Feeding America’s Choice System, manage share balances and procure needed products when available.
  • Responsible for managing TEFAP entitlement and bonus commodities.
  • Coordinate efforts with other food banks for shared product loads, product exchanges and acquisition and distribution of excess inventory.
  • Manage the organization’s fresh produce initiative including the Newton Correctional Facility, Madrid Gardening for Good and Corporate Giving Gardens.
  • Represent the Food Bank of Iowa professionally, maintain positive public relations and provide exceptional customer service.
  • Collect and share information about best practices and trends in the food industry.
  • Join and participate in industry-related organizations and associations.
  • Other duties and responsibilities as assigned.

Supervisory Responsibilities

This position does not have supervisory responsibilities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree and/or comparable experience in procurement, sales and/or marketing
  • Experience in the retail grocery industry a plus
  • Self-Starter
  • Strong external customer focus
  • Excellent Interpersonal Skills/Relationship building
  • Capable of maintaining multiple accounts including completing follow up correspondence on a consistent basis
  • Willingness to travel
  • Must have valid and current driver’s license and reliable transportation as travel is required in this position

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, lift and carry up to 50 pounds, perceive depth, operate a motor vehicle, and operate motor equipment.

Conditions may include working inside and outside, working around machines with moving parts and moving objects, radiant and electrical energy, working closely with others, working alone, working protracted or irregular hours, and traveling by car, van, bus, and airplane.

Equipment (machines, tools, devices) used in performing the essential functions include computer and related equipment, typewriter, calculator, copier, fax machine, telephone, automobile, floor jack, and fork lift.

How to apply

Email Natalie McFarlane at nmcfarlane@foodbankiowa.org to apply. Please no phone calls.


 

Customer Service Coordinator

Job Description

Purpose of Position:

The Customer Service Coordinator is the member of the distribution team responsible for ensuring exemplary customer service delivery. Along with the Regional Partnership Coordinators, the CSC helps to direct and deliver distribution to our agency and program partners. The CSC also fulfills many administrative functions of distribution and service delivery.

Essential Duties and Responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

Communication with Partner Agencies

  • Adjusting orders, including product orders that cannot be fulfilled
  • Rescheduling pick-ups and deliveries as necessary
  • Fielding questions and providing answers; seeking out answers when they are unknown
  • Answering FAQs and driving what needs to be included on FAQ webpage
  • Ensuring partners understand the ordering system and presenting educational tutorials and trainings on how that system works
  • Providing email updates on new available products or products that need to move quickly
  • Coordination of acceptance of product being pushed
  • Sharing of warehouse and delivery site rules

Communication with Regional Staff

  • Informing when partner agencies are not meeting FBOI order/distribution requirements
  • Discussing complex partner agency questions/issues
  • Discussing products that need to move/partner agencies and programs best suited in region to accept those products

Communication with Warehouse staff

  • Processing of all partner agency orders and delivery of pick lists to the Warehouse.
  • Ensuring a process by which products that have been ordered, but are no longer available are communicated to the DSC so partner agencies with existing orders can be informed and orders may be adjusted
  • Discussing which products need to be moved and pushed out to partner agencies and programs

Administrative Duties

  • Processing partner agency and program orders daily
  • Printing and processing warehouse shopping tickets
  • Ensuring reporting of agency and program statistics is completed
  • Managing the “end of day” process
  • Managing emergency food box distribution to walk-ins at the Food Bank
  • Reception duties as a back-up to volunteer receptionists

SUPERVISORY RESPONSIBILITIES

 This position does not have supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience, Essential Skills

  • Bachelor’s Degree or 3 years’ experience in customer service or related field.
  • Commitment to Food Bank of Iowa’s mission and values.
  • Successful track record in setting priorities; keen analytic, organization and problem solving skills which support and enable sound decision making.
  • Professional demeanor and dress.
  • Must have a high level of proficiency in MS Office programs. Experience with database systems a plus.
  • Excellent communication, organizational, and telephone skills are mandatory.
  • Ability to handle multiple priorities and work independently under general supervision.
  • Ability to respond to all situations, including conflict, in a professional manner.
  • Attention to detail and accuracy.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, perceive depth.

Conditions may include working inside, working with computers, working closely with others, working alone, working protracted or irregular hours, and traveling by car, van, bus, and airplane.

Equipment (machines, tools, devices) used in performing the essential functions include computer and related equipment, typewriter, calculator, copier, fax machine, telephone, automobile, floor jack, and fork lift.

How to apply

Email Laura Sheriff at lsheriff@foodbankiowa.org to apply. Please no phone calls.


 

Major Gifts Coordinator

Job Description

FLSA Status: Exempt

Reports To: Development Director

Revision Date: September 12, 2016  

PURPOSE OF POSITION:

The Major Giving Coordinator is responsible for inspiring, broadening and deepening the support of donors and prospective donors to the Food Bank of Iowa. S/he executes the strategy and management of an assigned portfolio with the responsibility of maximizing unrestricted and restricted major gift funds ($1,000+) raised annually and for longer-term efforts. In addition, this position helps to plan and implement comprehensive, capital and special fundraising campaigns as needed. S/he is an articulate spokesperson for Food Bank of Iowa and its programs and priorities in the community. The Major Gifts Coordinator reports to the Development Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

· Establish long term goals and annual objectives for a major gift portfolio in collaboration with the Development Director. Conduct regular and ongoing portfolio analysis, communicate outcomes and challenges, suggest portfolio adjustments as needed, and project results as needed for reports and planning.

· Identify, cultivate, solicit and steward the assigned portfolio of prospects for major gifts. Ensure that the assigned portfolio is managed with the highest professional and ethical standards.

· Ensure that major giving donors receive appropriate, on-target, and timely proposals, budgets and other information needed for cultivation and solicitation. As needed, prepare the strategy for such communications and participate in crafting outlines, drafts, budgets, and final products.

· Maintain timely and accurate records on donors and prospective donors to support ongoing activity and future fund raising – including plans, tracking, and reporting.

· Support the President & CEO plus other senior staff in fundraising activities, including cultivation, solicitation and stewardship strategies.

· Support collaborative fundraising efforts.

· Establish a strong “feeder program” for the Major Gifts portfolio by: (a) implementing an effective system for identifying, qualifying, and cultivating prospective donors with interest and capacity; and (b) developing and implementing cultivation, solicitation and stewardship strategies for midlevel donors who have the capacity to transition to the major gifts program.

· In collaboration with the President & CEO and Development Director, work to sustain, expand and coordinate the role of the Board of Directors in development activities.

· Play a role in the planning, launch and successful completion of any Food Bank of Iowa capital campaigns.

· Collaborate with Food Bank of Iowa staff members on planning and implementing strategic stewardship activities, including donor events and communications.

· Through these activities demonstrate an understanding of and commitment to Food Bank of Iowa core values and practice these values in relations with internal and external customers.

SUPERVISORY RESPONSIBILITIES

 This position does not have supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE, ESSENTIAL SKILLS

  • Bachelor’s degree and at least four years of demonstrated success in fund raising. Knowledge of campaigns is preferred
  • Must have valid and current driver’s license and reliable transportation as travel is required in this position
  • Strong interpersonal skills and demonstrated ability to build relationships with donors and secure gifts
  • Excellent oral and written communications skills
  • Demonstrated ability to collaborate with others to accomplish goals
  • Aptitude for analysis, interpretation, and translation of information
  • Creativity and experience in the development of gift strategies, programs, and solicitation materials that will inspire donors
  • Discretion in handling confidential information and materials

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, lift and carry up to 50 pounds, perceive depth, operate a motor vehicle, and operate motor equipment.

• Conditions may include working inside and outside, working around machines with moving parts and moving objects, radiant and electrical energy, working closely with others, working alone, working protracted or irregular hours, and traveling by car, van, bus, and airplane.

• Equipment (machines, tools, devices) used in performing the essential functions include computer and related equipment, typewriter, calculator, copier, fax machine, telephone, automobile, floor jack, and fork lift. 

How to apply

Email Sarah Bonefas at sbonefas@foodbankiowa.org to apply. Please no phone calls.



Part-Time Driver

Job Description

Position: 

The Food Bank of Iowa seeks a part-time Driver to join our team of staff and volunteers committed to alleviating hunger. This is an excellent opportunity for an experienced driver who wants to have meaningful position with a mission driven organization. 

This position is responsible for the safe, timely, and professional execution of product donation pickups and order deliveries for the Food Bank of Iowa. Responsibilities also include proper maintenance of vehicles, equipment, and logs, and other warehouse duties as assigned by the Warehouse Manager.

This is a part-time position with shifts that mainly include weekends and evenings. 

About the Food Bank of Iowa: 

We gather and distribute nutritious food. We build partnerships with community organizations. We tell the story of food insecurity. We’ve built a system that provides vial food to pantries, soup kitchens, shelters, schools, and others. We strive each day to ensure that no child, senior, or family in Iowa has to struggle to find food. What do we do? We fight hunger. 

The Food Bank of Iowa is committed to supplementing traditional food assistance programs with innovative initiatives that provide for flexible food distribution to communities across Iowa. We offer mobile food pantries, oversee school pantries, provide a summer feeding program to children, and spearhead The BackPack Program, which provides kid friendly food to children on weekends and when they don’t otherwise have access. 

Job Requirements

Duties and Responsibilities include:

  1. Load trucks, transport, and unload trucks with frozen, perishable, and shelf-stable food.
  2. Operate all warehouse equipment in a safe and efficient manner, such as forklift and pallet jack.
  3. Assist in maintaining a clean, safe and orderly warehouse.
  4. Develop and maintain excellent relationships with Food Bank of Iowa staff, donors, agencies and volunteers.
  5. Maintain accurate records of vehicle operations and maintenance on a daily basis and report conditions to Warehouse Manager.
  6. Maintain all current licenses, certifications and medical cards in accordance with State and Federal mandated requirements.
  7. Participate in third party Random Drug Testing program.
  8. Other duties as assigned by the Warehouse Manager, CEO, or COO.

Qualifications/Skills:

  1. Knowledge of warehouse operations, practices, procedures and standards.
  2. Possession of a valid Iowa Class B CDL Driver’s License and current DOT printout with no moving violations.
  3. Ability to operate a large truck (24-30 ft with refer unit) and drive long distances. 
  4. Proven ability to work steadily and independently with minimum supervision and follow standardized procedures.
  5. Ability to lift and/or move items weighing up to 60 pounds consistently, up to 80 – 100 pounds occasionally.
  6. Certification to operate motorized forklift.
  7. Ability to work inside freezers and coolers with temperatures of -10 to 38 degrees.
  8. Ability to work well and converse with other staff, donors, and agency representatives. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, lift and carry up to 60 pounds, and occasionally 80-10 pound, ability to tolerate cold temperatures, perceive depth, operate a motor vehicle, and operate motor equipment.
  •  Conditions may include working inside and outside, working around machines with moving parts and moving objects, radiant and electrical energy, working closely with others, working alone, working protracted or irregular hours, and traveling by car, van, bus, and airplane.
  •  Equipment (machines, tools, devices) used in performing the essential functions include computer and related equipment, typewriter, calculator, copier, fax machine, telephone, automobile, floor jack, pallet jack, fork lift and other warehouse tools.

How to apply

Apply online or email Laura Sheriff at lsheriff@foodbankiowa.org to apply. Please no phone calls.